Setup and support

Contact support@innovaapps.ai. Please include the build number shown in the app and a short description. Don't send private calendar links, sign-in links, passwords or leave notes. PresenceDesk is published by Innova Apps.

Get started

Install PresenceDesk in a personal Google Chat. If installation is blocked, ask your Google Workspace administrator to allow the app in Marketplace and API controls.
Open the Home tab or send help. Create your organization's workspace, or request access if it already exists. Each Google Workspace organization has one PresenceDesk workspace, with member capacity determined by its trial or plan. The person who creates it becomes its first manager.
Any manager approves requests in workspace settings and can make other members managers. Once approved, open the Home tab or send a message in your personal Chat with PresenceDesk to get a sign-in link. Each link works once and expires after 5 minutes.
To post team updates in a Chat space, a manager adds PresenceDesk to it. The space is approved automatically, and the welcome message confirms "This space is now approved for PresenceDesk updates." A team can approve up to 10 spaces. Then choose destinations and turn on schedules in workspace settings. Schedules stay off until a manager turns them on.

Approving a space PresenceDesk is already in

If PresenceDesk is in a space that is not approved yet, a manager can send /help or any command in that space. PresenceDesk replies with a private card; select Approve this space. If you are not a manager, ask a PresenceDesk manager to send /help in that space.

Commands and controls

Use /whosout, /in, /out, /remote and /help. Pause personal notifications from the help card or in workspace settings. Leave requests and manager decisions are available in the browser workspace. A manager cannot decide their own leave; another manager reviews it.

Trial and workspace plans

New workspaces receive a 14-day trial for up to 100 enabled members. No payment card is required, and the trial does not automatically create a paid subscription. After the trial, a paid plan is required for new check-ins, leave requests and approvals, and scheduled team messages and reminders. Existing data remains readable and exportable, and personal data deletion remains available. There is no permanent free plan.

Starter: up to 25 enabled members, USD 19 billed monthly or USD 190 billed yearly.
Team: up to 100 enabled members, USD 50 billed monthly or USD 390 billed yearly.
Business: up to 250 enabled members, USD 79 billed monthly or USD 790 billed yearly.

Each price covers one organization's PresenceDesk workspace. The yearly amounts are the full yearly charge. Innova Apps is the seller; Stripe handles payment. Stripe Checkout displays the total and first charge date before you confirm. A purchased subscription renews at its selected monthly or yearly interval until canceled.

Existing workspaces receive one 14-day trial for up to 100 enabled members when billing launches. After that trial, they also need a paid subscription for new activity. No workspace is charged automatically at trial expiry.

Manage billing

A team manager opens Settings & billing in the browser workspace. Choose a plan for a new subscription, or use Manage plan and invoices to open Stripe's billing portal for invoices, payment details, available plan changes and cancellation. The trial does not charge a card automatically. A manager must explicitly subscribe.

Payment completed but the plan has not updated: use Refresh billing. The app waits for server confirmation; returning from Stripe alone does not activate a plan. Contact support@innovaapps.ai if it remains unresolved rather than starting a second subscription.
Checkout interrupted: use Resume checkout when available to reopen the same checkout. A different plan can be selected after that checkout expires.
Payment needs attention: use Update payment details to open Stripe. Check the grace-period date, if shown, and resolve the payment before access becomes read-only.
Trial ended or team over its limit: choose a suitable plan, or reduce enabled membership to fit the current paid plan. Existing data remains readable and exportable, and personal data deletion remains available.
Billing status unavailable: refresh or contact support. An unavailable status does not mean a subscription was canceled or that a new charge is needed.

Common issues

Expired or used sign-in link: open the Home tab or send a message in your personal Chat with PresenceDesk to get a fresh link.
Pending access: ask a team manager to approve you.
Space not approved: ask a PresenceDesk manager to send /help in that space and approve it.
No reminders: open your personal Chat with PresenceDesk, check that personal notifications are on, and ask a manager whether your team's schedule is turned on.
Invalid feed: create a replacement and update your calendar subscription.
Message missing or unclear: contact support@innovaapps.ai with the date and Chat space. Please don't repost the same update until we reply, so your team doesn't get duplicates.

Data controls

Download your personal data, delete your activity and membership, revoke a calendar feed or sign out from workspace settings. The last member must explicitly confirm immediate cancellation of any workspace subscription and closure of pending checkout before deletion. Unused time is not automatically refunded. Removing the app from Chat or deleting another member does not cancel the subscription. Deleting app activity does not erase retained billing records, messages already sent to Chat or copies in calendar caches. If you can't sign in to the workspace (for example, your membership was disabled or you uninstalled the app) and want a copy of your data or want it deleted, contact support@innovaapps.ai from your organization account and we will respond to your request. See the privacy policy.